Usability Testing
Watch real users attempt real tasks. Measure success, hesitation and failure modes before problems reach production or support queues.
The problem
Teams ship features that pass internal review but fail in the field — discovered only through support tickets or churn.
How I investigate it
Task scenarios based on business-critical flows, moderated or unmoderated sessions, success metrics and severity-rated findings with design recommendations.
Expected business outcome
Clear evidence of what works and what breaks, with prioritized fixes linked to user and business impact.
Recruitment support for specialized roles (clinicians, fleet managers, admins).
Integrates with discovery and audit work — not a standalone checkbox exercise.
Related content
Something is not working. Let's find out what.
A direct conversation about your product, the symptoms you see, and whether an investigation would be worth it. No pitch deck.