Information Architecture
Structure content and navigation so users find what they need without memorizing your org chart or internal jargon.
The problem
Features accumulate; navigation grows organically. Users get lost, duplicate paths emerge, and onboarding never catches up.
How I investigate it
Card sorting, tree testing, content inventory, taxonomy design and navigation prototypes validated with target users.
Expected business outcome
Clearer findability, faster task completion and lower dependence on training and support documentation.
Critical for enterprise suites, healthcare platforms and multi-module SaaS products.
Related content
Something is not working. Let's find out what.
A direct conversation about your product, the symptoms you see, and whether an investigation would be worth it. No pitch deck.